One source of truth
Dispatch, finance, and Fauward Go operators all read from the same live state — no reconciliation needed.
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Shipment Operations
Stop losing track of where things are
Keep operations aligned with a canonical shipment state machine from PENDING to DELIVERED, with clear handling for branch outcomes — failed deliveries, reattempts, returns, and exceptions all map to known states with explicit transitions.
- Know which shipments are at risk before customers complain
- Fauward Go operators confirm handoffs without phone calls
- Customers self-serve on a branded tracking page
- Configure SLAs per service-level and route type
60%
Drop in WISMO calls
< 1s
State propagation latency
100%
Auditable transitions
12+
Lifecycle states modelled
Benefits
What this gives your team
Fewer support tickets
Proactive status updates cut inbound 'where is my parcel?' queries by removing the uncertainty.
Audit trail for disputes
Every status transition is timestamped with actor and notes, making proof-of-delivery disputes resolvable in seconds.
How it works
The full lifecycle, end-to-end
01
Booking created
A shipment enters as PENDING via portal, API, or bulk CSV import — instantly visible to dispatch.
02
Assigned to operator
Fauward Agent or dispatch picks the right Fauward Go operator and routes the job; state becomes ASSIGNED.
03
Out for delivery
Driver collects, Fauward Go captures GPS waypoints, and the state moves through IN_TRANSIT with live ETA.
04
Proof captured
Photo, OTP, and signature confirm delivery; the shipment moves to DELIVERED and the customer is notified automatically.
05
Exceptions handled
Failed deliveries map to FAILED with a reason code, triggering a reattempt workflow or return-to-sender.
Who it's for
Built for every team that touches a shipment.
Couriers
Replace WhatsApp chaos with a clean assignment + tracking board
Freight operators
Multi-leg shipments with hub transfers, all visible in one view
3PLs
Per-client tenant scope keeps every customer's shipments isolated
Plays well with
Royal MailDPDEvriAramexDHL AfricaM-Pesa proofStripeWebhook API
Ready to launch your own logistics platform?
Set your brand, invite your team, and process your first live shipment — in under 10 minutes. No card required.
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