If a dispatcher is manually texting status updates or copying rows between sheets, you're paying for invisible overhead — and your customers are feeling the gaps. Fauward replaces that loop with a live state machine and branded tracking. Most teams get their first shipment live in under 10 minutes after signup.
Help Centre
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Topics
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Getting Started
Set up your account, configure your brand, and create your first shipment.
Shipments & Tracking
Understand the shipment lifecycle, status transitions, and public tracking.
Finance & Billing
Invoice generation, payment collections, and reconciliation.
API & Developers
REST API reference, webhook setup, and integration guides.
Fauward Go
Installing, using, and troubleshooting the Fauward Go field app.
Account & Security
Manage your subscription, team access, and security settings.
Frequently asked questions
Switching & Setup
Brand configuration takes about 5 minutes. Adding your first carriers, staff, and shipment takes another 10. If you need a custom domain for the tracking page, add 24–48 hours for DNS propagation — that's the slowest part and it's on your DNS provider, not us.
Pricing & Commitment
No minimum term on Starter or Pro. Month-to-month unless you choose annual billing for the discount. Enterprise agreements are tailored and fully negotiable — no hidden lock-in.
No. Fauward prices by shipment volume, not by seat. All plans include multiple staff users — Pro includes 15 seats and Enterprise is unlimited. Adding dispatchers doesn't change your bill.
Operations & Security
Fauward Go queues actions locally and syncs when connectivity returns. Proof-of-delivery, status updates, and failed delivery notes are all preserved offline. No data is lost during connectivity gaps.
Yes. Every shipment gets a public tracking URL on your branded domain — no login required. You control what status language and branding your customers see. Recipients can track directly from the link in their notification email or SMS.
Talk to us
Still need help?
Our team is available Monday–Friday, 8am–6pm GMT. Enterprise customers get 24/7 dedicated support.
Live Chat
Chat with our team in real time from your Fauward dashboard.
Looking for developer docs?
Full REST API reference, webhook schemas, and integration guides.