Privacy Policy

1. Data controller

Fauward Ltd is the data controller for personal data processed through this website and the Fauward platform. We are registered in England and Wales.

Contact us regarding data protection at: privacy@fauward.com

2. What data we collect

• Account data: Name, email address, company name, and password when you create a Fauward account.
• Usage data: Pages visited, features used, browser type, device type, and IP address — collected via analytics tools.
• Shipment and operational data: Shipment details, delivery addresses, recipient contact information, proof-of-delivery photos and signatures — collected by tenants using the platform.
• Payment data: Billing information processed by our payment partners (Stripe, GoCardless, Paystack, M-Pesa). We do not store full card numbers.
• Communications: Messages sent to support@fauward.com or through in-platform chat.

3. Legal bases for processing

• Contract performance: To provide the Fauward service you have signed up for.
• Legitimate interests: To improve the platform, prevent fraud, and respond to enquiries.
• Legal obligation: To comply with applicable tax, accounting, and data protection law.
• Consent: For marketing emails and non-essential cookies (where we request it separately).

4. How we use your data

• Providing, operating, and improving the Fauward platform
• Processing payments and sending invoices
• Sending transactional emails (account confirmations, password resets, shipment notifications)
• Responding to support enquiries
• Sending product updates and newsletters (with your consent)
• Complying with legal obligations (tax records, data subject requests)

5. Data sharing and sub-processors

We share data with the following categories of third parties to operate the platform:

• Cloud infrastructure providers (hosting and storage)
• Payment processors (Stripe, GoCardless, Paystack, M-Pesa, Checkout.com)
• Email delivery providers (transactional and marketing email)
• Analytics providers (website and product analytics)
• Customer support tooling

A full subprocessor list is available on request at privacy@fauward.com.

6. International transfers

Fauward operates across the UK & Europe, Africa, and Asia. Where personal data is transferred outside the UK or European Economic Area, we rely on UK International Data Transfer Agreements (IDTAs) or EU Standard Contractual Clauses (SCCs), or we transfer to countries with an adequacy decision.

7. Data retention

We retain account data for as long as your account is active, plus up to 7 years for tax and accounting records. Shipment operational data is retained for the duration of your subscription plus 3 years. You can request deletion at any time (subject to legal retention obligations).

8. Your rights

Under UK GDPR and applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (right to erasure)
• Object to or restrict certain processing
• Data portability (receive your data in a machine-readable format)
• Withdraw consent at any time (where processing is based on consent)

To exercise any right, contact privacy@fauward.com. We will respond within 30 days.

9. Complaints

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Cookies

We use essential cookies to operate the platform and optional analytics cookies to understand usage. You can manage cookie preferences via the consent banner shown on first visit. See our Cookie Policy for full details.

11. Changes to this policy

We will update this policy as our practices evolve. Material changes will be communicated by email to registered users and via a notice on this page. Continued use of the platform after changes constitutes acceptance.